Friendly, professional answering services that meet your needs and the needs of your clients.


Answer Utica, part of the AnswerUSA Group™, serves the Utica, NY area and will be there any time you need us. Whether it’s all day, after hours (urgent and non-urgent) or overflow coverage, our live answering service will handle your inbound calls and answer professionally and efficiently.

  • Our Operators are available 24 / 7.
  • Calls are dispatched based on your unique protocol. All clients are unique – there are no templates.
  • We handle patient calls, sales lead capture, customer surveys, appointment scheduling, employee call-ins, just to name a few.  We can also act as a virtual receptionist.
  • Message delivery using text, email, fax, phone, or voice mail.
  • Secure Messaging that protects PHI is also available.
  • Additional services are available and custom-developed for your unique needs.

Whether you’re a Utica area medical professional, funeral home, property manager, contractor or other business, your callers want to speak with a live person. We take the time to learn your business in order to better serve your clients.  We become of an extension of your business, not “just an answering service”.

Contact us now and let our award-winning live answering service and outsource call center help your business.

Distinctive solutions to improve customer service, increase accuracy and avoid missing important calls.